Impossible-grade service
Rememeber my iBook災難? Here’s a timeline of what happened with that:
Friday: Problem occurred.
Saturday: Called Apple. Described problem. Hesitantly suggested that it might be the iBook logic board issue. They instantly agreed! They didn’t even ask me to try to reinstall Windows or anything. They said they’d ship me a box, which I’d use to return the computer, then they’d fix it in about 14 days and ship it back, unless they have to wait for parts. Entire call took about 10 minutes.
Monday: Box shipped, just like he said.
Tuesday: Box arrived! Put computer in box. Called shipping company. Left computer in box in door.
Wednesday: Shipper picked up box.
Thursday: Computer arrived at Apple. Problem replicated. Entered repair. Completed repair. Entered testing. Completed testing! Repair complete! Computer shipped back to me? Is that right?
Friday: Indeed, computer arrived back home, was found to be in good working order, and as a bonus, they even replaced the case, which had a small crack!
Total cost to me: $FREE.
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OK…that’s it. Even better than Tivioli replacing my Kloss Model One after overnight and freeafter two years….I am saving up for an Apple!
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I guess you are lucky! =)
My ibook’s logic board died also but they took 2 months repairing it.
Adding the HD loss to the total damage, it would have been cheaper to buy a new one. Still waiting for Apple’s answer to the long delay…
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Yikes! Are you in the US? Somebody else wrote in from Taiwan and said that replacing a logic board took a while there, they had to wait for parts from Singapore.
My HD made it through the ordeal unscathed. I made a backup before sending it in, but didn’t need it.
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I’ve had really good luck with Apple’s PowerBook service people, too. Very fast turnaround.